Shopping at Backyard Style - Common Questions
What are your Resin Statues made out of?
Resin is a special blend of natural marble and high-tech liquid bonding agents. This resin composition captures the intricate detail of the artist's original creations. Our resin products are lightweight and easy to move, yet are very durable and weather resistant and ideally suited for either indoor or outdoor use.
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How can I track a package?
Tracking your order is very easy with Backyard Style. Please use this link: Order Tracking. (Make sure that you enable popup's if you have a popup blocker on your browser) Type in your order number and a tracking number will appear with a direct link to FedEX where you can follow where your order(s) are.
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Does
Backyard Style have a print catalog?
We are sorry, but GregRobert Pet
Supplies does not produce a print catalog. Information presented here is
dynamic, and committing it to print removes one of the most important parts of
the internet ordering experience - access to absolutely current information.
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Are
all of your products in the online database? - I can't find what I need
You can still order a favorite product, even though you don't find it online. We like to offer new or seasonal products, and sometimes not every product available is listed online. If you don't see what you're looking for, please send us an email at
info@backyardstyle.com and we will put it online if we carry it! Don't forget to put the name of the product in the email and the manufacturer if possible.
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How
can I find the status of my Backyard Style order
You can find out the status of your order any time by reviewing the
"Order Information History" link in your account section when you are
logged in. Click on the order number you're interested in to determine the
status of that order.
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I didn't get an email receipt - did my order go through?
Many email companies or ISP's will block emails that are sent from a "server" rather than an email account. The reason that they do this is because most of the SPAM received is sent through a server. Unfortunately, this blocks many legitimate emails, also.
First, check your SPAM folder. Nine out of ten times, your receipt will be sitting in the SPAM folder. If it is not there, please
LOGIN using the username and password that you choose at the time you placed the order. Next, click the "ACCOUNT" link on the top right of your screen. Any orders you placed will be shown in the box below the words: "Order Information History". If your order is there, no need to worry, we received it and we are processing it. If your order does not show up in the box, please send us an email at
info@backyardstyle.com with your full name, date of order and items you ordered - we will take care of it immediately.
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I accidentally typed my credit card in wrong the first time I tried, but the 2nd time - it went through. When I checked with my bank, your company authorized my card 2 times.
Each time you attempt an online transaction, your credit card will be authorized for the funds - if your bank accepts the transaction. As mentioned above, for your security - we will decline the transaction after bank authorization if your billing address does not match.
An authorization is not a debit of funds. Another words, your bank may have authorized us 2 times, but only debited the funds one time. Therefore, we have only charged your card one time.
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Are all your products in stock?
Our inventory is "real-time," and when an item is out of stock the Add-To-Cart button will not allow you to place the item in your cart. Likewise, if you attempt to order more of an item than we have in stock, the system will prevent you from doing so and will advise you of the actual number available. Occasionally human error may cause this process to be inaccurate, but that is not common. If that happens, we will not automatically back-order items which are not available when your order is shipped. We will notify you of the shortage, and give you the opportunity to direct us regarding backordering. You will not have to pay any additional shipping for backorders.
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